HOW CAN I TRACK MY ORDER?
You will receive an email confirmation when your order has dispatched. All orders are posted with Australia Post. Enter your tracking number here: https://auspost.com.au/mypost/track/#/search
HOW LONG WILL DELIVERY TAKE?
All orders are dispatched within 1-3 days of your order. Any memorabilia/pre-sales will dispatch according to the advertised date.
All domestic orders will dispatch via Australia Post parcel post unless selected express post.
Depending on your domestic region you should expect delivery to your door within 2-3 days once dispatched from Sharks.
International Orders, depending on your country of delivery, you should expect delivery to your door within 5-14 days.
WHAT IS THE COST OF DELIVERY?
Free Shipping on orders of $160 or more
Australia Post Parcel Post $10 flat rate
Australia Post Express Post $15 flat rate
International Mail $30 flat rate
*Additional charges for framed memorabilia and auction wins
DO YOU DELIVERY INTERNATIONALLY?
Yes, we do.
All orders will be charged in AUD with a flat rate delivery fee of $25 per order. *additional charges for framed memorabilia and auction wins.
You may also be charged an import tax by customers authority in your country. This is subject to your country’s import regulations.
CAN I CHANGE MY DELIVERY ADDRESS?
If your order has not been dispatched, Yes. Please contact The Sharks Store immediately on 0416 464 637 to update the delivery address.
DO YOU OFFER CLICK AND COLLECT?
Yes, we do.
This is a free service offered to you to “Click and Collect” from PointsBet Stadium, Captain Cook Drive Woolooware. Click and Collect window at the Eastern Gate (Ticketek Window).
Click and Collect on the following days only: Monday-Wednesday 10am-4pm. Saturday 10am-2pm.
The Sharks Store will pack your order, you will receive an email confirming collection time. Once you have received a confirmation email to collect, please come down to PointsBet Stadium in the given hours of collection with your ID and Order Number.
Orders cannot be collected on game days.