If you're not completely satisfied with your purchase, you can return your item(s) for an exchange or refund by posting them to:
Sharks Store
PO Box 2219
Taren Point NSW 2229
Before Sending Your Return/Exchange
We recommend emailing shop@sharks.com.au before posting your item(s). Please include:
- Your invoice/order number.
- Tracking information.
- Details of the exchange or refund requested.
This is so the Sharks Store Team is aware of you parcel arriving and, in the event of an exchange, the stock you require is available.
Return/Exchange Eligibility
Returns and exchanges will only be accepted if:
- The request is made within 14 days of delivery.
- Proof of purchase is provided.
- Items are returned in their original condition, including:
- Unworn and unused
- Original packaging included
- All swing tags attached
Once your return/exchange is received and inspected, our team will process your exchange or refund if the above conditions have been met.
Exchange Requests
When returning an item for exchange, please include the following in your parcel:
- The product with all tags attached
- A copy of your invoice
- A note outlining your exchange request
- A reply-paid satchel with your return address completed*
*Any exchanges not including a reply-paid satchel may incur extra costs or delays.
Sending Your Return/Exchange
For your peace of mind, we recommend using a tracked or registered postal service, as the Sharks Store cannot accept responsibility for items lost in transit.
Incorrect Item Received
If you've received an incorrect item, please contact shop@sharks.com.au and provide:
- A copy of your order invoice
- Photos of the item(s) received
Our team will review the information and arrange for the correct item to be sent to you as quickly as possible.