IN THE EVENT THAT YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE FOLLOW THE BELOW STEPS TO RETURN YOUR ITEM:
Refunds will not be provided for change of mind. Refunds/Exchanges can be made within 14 days of purchase. A receipt or proof of purchase must be provided.
Products must be returned in the condition it was purchased; this includes swing tags attached. Sale and Clearance items cannot be refunded.
NOTE: In the event that you have received a faulty product, the above conditions may not apply, please contact us directly (shop@sharks.com.au) and we will organise a refund or repair.
You can make your return or exchange in person at:
Sharks Store
Level 1, Shop 18, Bay Central Woolooware, NSW 2230
Or you can post your goods, along with a note detailing your refund/exchange, addressed to
Attn: Sharks Store
0416 464 637
PO BOX 2219
Taren Point, NSW, 2229
FOR EXCHANGES, you will also be required to include a reply-paid satchel for returning the goods. Failure to do so will require additional postage charge as per our shipping costs.
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we do not accept any liability for returned items lost in transit.
Return postage costs are the responsibility of the customer, and we recommend you email us at shop@sharks.com.au prior to returning an item(s) so we can expect your parcel.
Any questions, please do not hesitate to call the Sharks Store 0416 464 637.